Vaccination & Reservation Policies

 

Pet Care Vaccination Policies

Because the safety of our guest is our first priority, we require that all pets staying with us be current on their vaccinations as listed below. We will accept a titer test conducted by your veterinarian, in lieu of vaccinations. A letter of explanation from you veterinarian will be required, should their be a medical reason for not vaccination your pet. All vaccinations must be administered at least 72 hours prior to arrival.

Dogs:

• Rabies
• Distemper and Parvo (often shown as DHLP or DHLPP or DA2PP)
• Bordetella

Cats:

• Rabies
• FeLV
• FVRCP

Puppies & Kittens:

• Must be at least 12 weeks of age and have had their second set of shots.

 

Drop-Off, Pick-Up, Routine and Holiday Reservation Policies

A 24 hour cancellation notice is required if you are unable to keep your reservation. A $35.00 fee will be charged for failure to cancel within 24 hours.

A 14 day cancellation notice is required for canceling a holiday reservation. The pre-paid deposit will not be refunded if the cancellation occurs less than 14 days in advance.

Drop-Off hours are between 7:30am - 5:00pm Monday through Friday, and 8:30am - 12:00pm on Saturday. A fee in the amount of $35.00 will be charged for dropping off after these set drop-off hours.

Pick-Up hours are between 7:30am - 3:00pm Monday through Friday, 8:30am - 12:00pm on Saturday, and 3:00pm - 5:00pm on Sunday. A fee in the amount of $35.00 will be charged for picking up after these set pick-up hours.

Note: Because the care and safety of our guests are our first priority, our pet care staff members are not authorized to check-in or check-out guests. Their attention is fully directed to the care of the pets in our care. Check-in and check-out must be conducted by our front office staff.